Refund policy

We sell access to a software service, paid in advance. If it does not suit you, you have 7 days to ask for a refund without giving a reason. Below are the exact terms and procedure, including what is not refundable — we are not going to hide that in small print.

Revision of 29 July 2026.

1. Seven days, no reason required

Within 7 calendar days of the payment date you can ask for a refund without explaining why. We refund the unused part of the paid period, pro rata by the days remaining until it ends.

We do not check how many leads you managed to receive, and we do not refuse a refund because you used the service. The proportion is worked out by the calendar, not by how much you used.

You can evaluate the service without paying at all: the free period is granted before purchase and runs on the same data.

2. Account balance

Topping up the balance is a payment like any plan purchase, and the same rule applies to it: within 7 calendar days of the top-up date, an unspent balance is refunded on request.

After the 7 days the balance is no longer refundable, but it does not expire: it stays on the account indefinitely and is spent on plans and platform services whenever suits you.

If part of the balance has already been spent on services during those days, we refund what is left — what paid for a service already delivered is not refundable.

Credits you did not pay for — bonuses, promotional top-ups and affiliate rewards — are not money you deposited and are not refundable under any circumstances.

3. If the service was down through our fault

We refund the affected period whether or not the 7 days have passed, and regardless of the rules above. You do not need to ask separately if the outage was widespread: we will refund or extend the period ourselves.

4. How to request a refund

Write to [email protected] or on Telegram @xmboost_bot from the email address the account is registered to. State which payment you are asking to refund.

We reply within 3 business days. We require no further documents and no explanations.

5. Timing and method

• The refund goes back by the same method the payment was made and to the same details. We cannot send a refund to a different account or to a different person — this is a requirement of the payment systems.
• We send the refund within 5 business days of agreeing it. After that the timing is up to the bank or the payment system: usually 3 to 10 business days until the money is credited.
• A payment in cryptocurrency is refunded in the same coin and network to the address you give us: a blockchain transfer is irreversible and the sender of a payment is not identified automatically. The amount is calculated in dollars as at the payment date; we do not pass the exchange rate difference on to you.
• The network fee for the return transfer is deducted from the refund: the sender pays for a blockchain transfer and that fee cannot be passed to the recipient. We tell you the exact fee before sending.

6. Cancelling a subscription

A subscription is taken out for a specific project, and you can cancel it yourself — in the workspace, on the project page, in the “Subscription” section. There is no need to write to support or to explain why.

Cancellation takes effect at the end of the paid period: access works until the last paid day, and the next charge is not taken. Money for a period already paid for stays in use when you cancel — if it is a refund you need, see section 1.

You can resume the subscription at any time in the same place.

7. Disputed transactions

If you believe a charge is wrong, write to us before you go to your bank: we settle such cases faster than a dispute takes to review, and in the vast majority of them we return the money the same day.

8. Contacts

CRYPTORUN LIMITED
Company No. 3243374, Business Registration No. 74957982
Address: Unit 305, 11/F, Sun Fung Industrial Building, 8-12 Ma Kok Street, Tsuen Wan, Hong Kong
Email: [email protected]
Phone: +971 58 581 0802
Telegram: @xmboost_bot